Privacy Policy | Vail Comfort Homecar

Vail Comfort Homecare LLC we are committed to protecting the privacy of our clients, caregivers, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, www.vailcomforthomecare.com, and when you engage our homecare services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our services.

1. Information We Collect

We collect several types of information to provide our services effectively, including:

Personal Information: Name, address, phone number, email address, date of birth, emergency contact information, and any information you provide when filling out forms on our website or during the onboarding process.
Medical Information: Health conditions, care needs, medications, and other relevant medical data to provide the best possible care, if applicable.
Payment Information: Credit/debit card details, insurance information, and billing addresses to process payments for services.
Website Usage Information: IP address, browser type, pages viewed, and the time spent on the site through cookies and tracking technologies.

2. How We Use Your Information

We use your information for the following purposes:

Service Delivery: To provide non-medical homecare services tailored to your needs.
Communication: To communicate with you about scheduling, appointments, changes to services, and updates about our agency.
Billing and Payments: To process transactions and send invoices for the services provided.
Compliance: To comply with legal obligations, such as regulatory requirements and insurance mandates.
Marketing (Optional): To inform you of new services, updates, and promotions, if you have consented to receive such communications.

3. Sharing of Information

We may share your information under the following circumstances:

With Service Providers: We may share your information with third-party vendors (e.g., payment processors, IT services, background check providers) to help us deliver our services.
With Caregivers: Your personal and medical information may be shared with caregivers or staff to ensure proper care is provided.
For Legal Purposes: We may disclose your information to comply with applicable laws, regulations, court orders, or government requests.
Business Transfers: In the event of a merger, sale, or transfer of agency assets, your information may be transferred to a third party.

4. Data Security

We take the security of your personal information seriously. We use industry-standard security measures, such as encryption, firewalls, and secure servers, to protect your information from unauthorized access, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. You acknowledge and agree that you provide your information at your own risk.

5. Your Rights

You have the following rights regarding your personal data:

Access and Correction: You may request access to the personal information we hold about you and ask for corrections if any information is inaccurate or incomplete.
Opt-Out: You may opt out of marketing communications at any time by contacting us or using the "unsubscribe" link in emails.
Data Deletion: You can request the deletion of your personal data unless we are required to keep it for legal or legitimate business purposes.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that allow us to collect information about your use of the site. You can disable cookies in your browser settings, though this may affect the functionality of our site.

7. Third-Party Links

Our website may contain links to other sites that are not operated by Vail Comfort Homecare LLC. We are not responsible for the privacy practices of those third-party sites and encourage you to review their privacy policies before sharing any personal information.

8. Children’s Privacy

Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from minors. If you believe we have unintentionally collected information from a minor, please contact us, and we will take steps to delete the data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "Effective Date" at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

Vail Comfort Homecare LLC
8211 Purple Aster Pass
678-462-4056
info@vailcomfort.com